Shipping and Delivery Policy

Last updated: August 15, 2025

1. Overview

At OKNEPPO, we are committed to delivering your handcrafted luxury textiles safely and promptly. Each piece is carefully packaged to ensure it reaches you in perfect condition, reflecting the artisanal care that went into its creation.

2. Processing Time

2.1 Ready-to-Ship Products

• In-stock items: 1-2 business days processing
• Final quality check: Each item undergoes inspection before shipping
• Packaging: Careful wrapping with tissue paper and protective materials

2.2 Made-to-Order Products

• Handcrafted items: 10-15 business days (production + processing)
• Custom embroidery: Additional 3-5 business days
• Complex designs: Up to 20 business days
• Festival/Wedding rush: May require additional time during peak seasons

3. Shipping Options and Delivery Times

3.1 Domestic Shipping (India)

Standard Delivery

• Major cities: 3-5 business days
• Other locations: 5-7 business days
• Remote areas: 7-10 business days
• Cost: ₹200 (Free for orders above ₹15,000)

Express Delivery

• Major cities: 1-2 business days
• Other locations: 2-3 business days
• Cost: ₹500
• Cut-off time: 2 PM for same-day dispatch

3.2 International Shipping

Available Countries

• USA, Canada, UK, Australia: 7-14 business days
• Europe: 8-15 business days
• Middle East: 5-10 business days
• Southeast Asia: 4-8 business days

International Shipping Costs

• Standard International: Starting from ₹1,500
• Express International: Starting from ₹3,000
• Duties & Taxes: Customer's responsibility
• Free shipping: For orders above ₹50,000

4. Packaging and Care

4.1 Premium Packaging

• Eco-friendly materials: Sustainable packaging aligned with our values
• Protective wrapping: Acid-free tissue paper and cotton bags
• Moisture protection: Sealed packets to prevent humidity damage
• Brand presentation: OKNEPPO branded boxes and care cards

4.2 Special Handling

• Silk products: Extra padding and climate-controlled shipping when possible
• Zari work items: Flat packaging to prevent metallic thread damage
• Embroidered pieces: Careful folding techniques to preserve embroidery

5. Order Tracking

5.1 Tracking Information

• Tracking number: Provided within 24 hours of dispatch
• SMS/Email updates: Real-time shipping notifications
• Live tracking: Available on courier partner websites
• Customer support: Available for tracking assistance

6. Delivery Process

6.1 Standard Delivery

• Signature required: For all orders above ₹5,000
• Safe drop: Available for trusted addresses (customer request)
• Redelivery: Up to 3 attempts for successful delivery
• Pickup points: Available in major cities if delivery fails

6.2 Address Requirements

• Complete address: Include landmark and pincode
• Contact number: Working mobile number mandatory
• Address verification: May call to confirm for high-value orders
• Office delivery: Specify business hours and contact person

7. Course Materials Delivery

7.1 Physical Materials

• Course kits: Shipped 1 week before course start date
• Contents: Fabric samples, tools, and printed materials
• Express shipping: Included in course fee

7.2 Digital Access

• Login credentials: Emailed 24-48 hours before course
• Course platform: Access instructions and system requirements
• Technical support: Available during course period

8. Failed Delivery

8.1 Reasons for Failed Delivery

• Incorrect or incomplete address
• Recipient unavailable during delivery attempts
• Premises locked/inaccessible
• Contact number not reachable

8.2 Resolution Process

• Immediate contact: We'll reach out to reschedule delivery
• Warehouse hold: Packages held for 7 days maximum
• Return to sender: After 7 days, package returns to OKNEPPO
• Reshipment: Additional shipping charges apply for reshipment

9. Special Occasions and Rush Orders

9.1 Festival Season

• Extended timelines: 2-3 additional days during festivals
• Early ordering: Recommended 2 weeks before festivals
• Rush orders: Available with 50% surcharge (subject to capacity)

9.2 Wedding Season

• Priority service: Available for wedding orders
• Guaranteed delivery: For orders placed 3+ weeks in advance
• Express wedding package: Premium service with dedicated support

10. Shipping Restrictions

10.1 Items We Cannot Ship

• Loose gemstones or precious metals
• Items exceeding customs value limits
• Restricted textiles to certain countries

10.2 Geographic Restrictions

We currently do not ship to areas experiencing political instability or postal service disruptions. Please contact us to confirm delivery to your location.

11. Damaged or Lost Packages

11.1 Insurance Coverage

• Automatic insurance: All orders above ₹10,000
• Damage claims: Report within 24 hours of receipt
• Lost packages: Full investigation and replacement/refund

12. Contact and Support

For any shipping-related queries, tracking issues, or delivery concerns, please contact us via our Contact page. Our shipping support team is available Monday to Saturday, 10 AM to 6 PM IST.

13. Policy Updates

OKNEPPO reserves the right to update shipping policies based on carrier changes, seasonal demands, or service improvements. Updated policies will be posted here with revision dates.